What is the Follow-Up Filter in Pipedrive?

The Follow-Up Filter is a feature in Pipedrive’s Sales Inbox that highlights conversations where the recipient sent the last message and you haven’t replied within a specific timeframe. It helps sales reps quickly find no-reply emails and prevent deals from going cold.

How does Pipedrive track unanswered emails?

Pipedrive tracks which side sent the last message in each email thread. The Follow-Up Filter surfaces conversations where the contact wrote last and you haven’t responded in 0–3, 4–7, or 8–30 days, excluding weekends. This gives you a clear list of follow-ups to handle.

Can I combine the Follow-Up Filter with other filters in Pipedrive?

Yes. You can combine the Follow-Up Filter with other filters such as deal value, pipeline stage, email type, lead status, or message source. For example, you can create a view of high-value deals with no reply in the last 8–30 days, or warm leads who opened your email but never answered.

Does HubSpot have a similar personal inbox feature?

As of 2025, HubSpot offers shared and team inbox options but does not provide the same type of personal inbox and follow-up filtering for individual sales reps that Pipedrive does. Pipedrive's Sales Inbox is built specifically around 1:1 sales communication and follow-up discipline.

How often should my team review no-reply conversations?

A good rhythm is to review 0–3 and 4–7 day no-reply conversations daily, and run an 8–30 day “revival” review weekly. This helps maintain momentum on active deals while still recovering older opportunities that went quiet.

Can the Follow-Up Filter be automated in Pipedrive?

The Follow-Up Filter highlights unanswered emails, but its real value appears when combined with inbox views, activities, and automations. With the right setup, silent conversations can automatically trigger follow-up tasks, reminders, or workflows tailored to your sales process.

Pipedrive Follow-Up Filter (2025): Find Unanswered Emails Before Deals Go Cold

Another interesting update and a great effort towards a more useful email inbox experience in Pipedrive.

While I’m still a bit grumpy about email inbox in Pipedrive one shouldn’t forget: there’s still no personal inbox in HubSpot. Group inbox in HubSpot? Great. Personal inbox? Absent as of 2025.

Anyway.

You’re now able to filter by no response to emails in a short, weekly and monthly period.

Pipedrive Sales Inbox Follow-Up Filter with 0–3, 4–7 and 8–30 day options — Follow-up status filter in Pipedrive Sales Inbox, allowing sales reps to identify unanswered emails by time range.

This is indeed very handy when doing weekly checks on communications with prospects and clients.

And it’s even more useful in combination with a regular filter. For example, filter emails from verified contacts and no response within a month.

Combined follow-up filter in Pipedrive Sales Inbox showing no reply emails from contacts — Example of a combined view: conversations with no reply for 8–30 days, filtered to messages from contacts only.

The most useful application for these combos:

no reply within a 3 days for contacts having an open lead
no reply within a week for open deals
no reply within a month for open deals, which automatically indicates a stalling deal.

Need help setting an efficient filter combo in Sales Inbox? Reach out.

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