A Swiss real estate company managing multiple coworking and office spaces needed a unified platform to manage memberships, space allocation, billing, and member communications across all locations. We customized Nexudus with integrated payment processing, automated billing workflows, and a member portal that enables flexible access control and space reservations. The platform consolidates administrative burden across their portfolio, provides real-time occupancy insights, and creates predictable recurring revenue through systematic membership management.
Challenges
Each office location used separate systems for member management, billing, and access control, creating complexity and data inconsistencies.
Manual billing processes were error-prone and time-consuming across multiple properties with varying pricing tiers.
Members lacked self-service tools to manage their memberships, reservations, and access needs.
No consolidated reporting on occupancy, revenue, and space utilization across the portfolio.
Goals
Implement Nexudus as the unified platform for all office space and membership management across multiple locations.
Automate billing and payment collection with support for multiple pricing tiers and membership types.
Enable member self-service through portal for access control, reservations, and membership management.
Establish consolidated reporting that provides real-time insights into occupancy and revenue across the portfolio.
Results
Unified system eliminated administrative overhead, reducing office management time by 50% across all locations.
Automated billing increased payment reliability from 88% to 98%, improving cash flow and reducing write-offs.
Member self-service portal reduced administrative inquiries by 55% through automated access and reservation capabilities.
Real-time occupancy reporting identified optimization opportunities, improving portfolio occupancy from 78% to 89%.
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