Twilio SMS & Two-Factor Authentication for Liquor Licensing Platform

SMS-based 2FA identity verification and real-time licensing status notifications to eliminate spam and reduce support load.

Client

Liquor License FL

Industry

Licensing / Government Services

Country

USA

Project Duration

2 weeks

Release date

2026.03

Liquor License FL's licensing process was being overwhelmed by spam form submissions, and manual identity verification was backlogging the support team. Metawork built a Twilio-powered SMS system that verifies client identity via 2FA at intake, sends real-time licensing status updates automatically, and virtually eliminated spam submissions — freeing the team to focus on genuine clients.

Challenges

Licensing agency needed to verify client identity reliably

Spam form submissions were disrupting operations

Manual verification was overwhelming the support team

Goals

Build SMS notification and 2FA verification system via Twilio

Verify client identity at intake via SMS

Send real-time licensing status updates automatically

Results

Client identity verified via SMS 2FA at intake

Real-time licensing status notifications sent automatically

Support calls for status inquiries significantly reduced

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