Aircall

Cloud Phone and Call Center Platform

Aircall is a cloud-based phone system designed for sales and customer support teams, enabling businesses to make and receive calls from anywhere without traditional phone hardware. It is built for teams that rely heavily on phone communication and need deep integration with their CRM and helpdesk tools.

All calls are managed through a browser or app, with team collaboration features and analytics built in from the start.

Key features:

• Cloud-based phone system (VoIP)
• Call routing, queuing and IVR
• Click-to-call and power dialer
• Call recording and transcription
• Real-time and historical analytics
• Shared call inbox and team collaboration
• CRM and helpdesk integrations (HubSpot, Salesforce, Zendesk)
• SMS messaging
• Live call monitoring and coaching
• 100+ integrations

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