The Pipedrive Engine for High-Growth Retailers

From Shopify orders to wholesale distribution—we build automated Pipedrive systems that manage your inventory, customer loyalty, and multi-channel sales without the manual headache.

A CRM for high-growth retailers, built by MWS & powered by Pipedrive

Retail runs on volume and speed. Walk-in shoppers, online orders, wholesale buyers, and returning VIPs all move through your business at once—and each one is a revenue signal you can’t afford to lose in a spreadsheet. We wire Pipedrive to capture every order, every channel, and every repeat customer, so nothing slips between your storefront, your POS, and your back office.

For example, when an online order comes in, Pipedrive can auto-create the deal, tag the customer’s segment (new, returning, VIP), and trigger the right follow-up—a thank-you, a loyalty offer, or a wholesale re-order reminder.

We optimise Pipedrive for retail & e-commerce

We leverage the Pipedrive API and years of retail experience to build a CRM around how you actually sell. We know what makes retail tick—margins, seasonality, stock, and repeat purchase—and we customise your system to capture the data that drives the decisions you need to make.

• Customised for retail Custom fields for SKUs, sizes, colours, order value, and VIP status—so your pipeline speaks your inventory’s language.
• Metrics that make sense See which channels, products, and customer segments actually drive revenue, and where your repeat buyers come from.
• Save time and money Automate the busy work—order entry, follow-ups, abandoned-cart recovery—so your team sells instead of copying data between tools.

Recover abandoned carts and win customers back automatically

Every abandoned cart is a warm lead. We build automations that detect a stalled checkout, trigger a timed follow-up sequence, and route high-value carts to a human—turning lost sessions into recovered revenue. The same engine re-engages lapsed customers before they churn.

Integrate Pipedrive with your storefront and back office

From Shopify and your POS to accounting, ERP, shipping, and telephony, every retailer’s stack is different. We connect your systems via Make.com or Zapier so orders, inventory, and customer data flow automatically—one source of truth instead of five disconnected tools.

The Process

• The Retail Audit: We analyze your tech stack (POS, E-comm, Accounting).
• Custom Architecture: We build custom fields for Sizes, Colors, SKUs, and VIP Status.
• Integration Sprint: We connect Pipedrive to your storefront via Zapier or Make.com.
• The «Retail Champion» Training: We train your store managers and HQ staff to use the mobile app for real-time updates.