Terms of Service

1. Provider and scope

These Terms of Service («Terms») govern your access to and use of the MetaPipe and MetaHub MCP services («Service») provided by:

metawork.studio
Sole proprietorship (Einzelunternehmen), owner Nikolaj Sokolov
Am Dicken Stein 16
53913 Swisttal, Germany
Email: [email protected]

By purchasing a subscription or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Service description

MetaPipe and MetaHub are software services that implement the Model Context Protocol (MCP). They expose a typed tool surface — Pipedrive CRM tools for MetaPipe, HubSpot CRM tools for MetaHub — which allows a compatible AI client (such as Claude, ChatGPT, or any other MCP-capable application) to interact with your CRM account on your behalf.

The Service is a technical intermediary. It does not provide AI capabilities, CRM functionality, or professional advice. It connects your AI client to your CRM’s API using credentials you provide.

3. Important: AI disclaimer and limitation of responsibility for AI outputs

The Service does not operate, select, or control the AI model you use. All decisions, suggestions, text, analyses, reports, and actions visible in your AI client are generated by the AI model of your choosing (Claude, ChatGPT, or other). We have no control over and accept no responsibility for AI-generated outputs.

In particular:

• AI outputs may be inaccurate, incomplete, misleading, or incorrect.
• AI models may misinterpret your CRM data or generate hallucinated field values.
• AI-generated reports, forecasts, and pipeline analyses are for informational purposes only and must not be relied upon for commercial, legal, financial, or tax decisions without independent verification.
• Any CRM write operation (create, update, delete, merge) suggested by the AI must be reviewed and confirmed by you before you permit it to execute. You are responsible for the consequences of any CRM changes made through the Service.
• The Service must not be used as a substitute for professional advice from qualified CRM consultants, lawyers, accountants, or other regulated professionals.

We accept no liability for any damage, loss, or cost arising from reliance on AI-generated outputs delivered through the Service.

4. Permitted use

Your subscription grants you a non-exclusive, non-transferable, revocable licence to access the Service for commercial or personal use in connection with your own CRM account. A Single User subscription is limited to one natural person. A Team subscription covers all users within a single legal entity.

The following uses are prohibited:

• Reselling, sublicensing, or redistributing the Service or your license key to third parties.
• Sharing your license key with users outside your licensed scope.
• Using the Service to process data belonging to CRM accounts you are not authorised to access.
• Automated bulk data extraction for commercial redistribution.
• Any use that violates applicable law, including data protection law.

5. Subscription, payment, and cancellation

Subscriptions are billed monthly in advance via Stripe. Prices are stated on the product pages. The 30-day free trial begins when you first access the Service with a valid license key; you are not charged until the trial expires unless you cancel first.

You may cancel your subscription at any time from your license dashboard. Cancellation takes effect at the end of the current billing period; no pro-rata refunds are issued for the remaining period. After cancellation your license key becomes inactive.

We reserve the right to change pricing with 30 days' notice. Price changes do not apply to your current billing period.

6. Right of withdrawal (consumers)

If you are a consumer within the meaning of § 13 BGB, you have the right to withdraw from this contract within 14 days without giving reasons (Widerrufsrecht). The withdrawal period begins on the date the contract is concluded.

However, pursuant to § 356(5) BGB in conjunction with § 356(4) BGB, the right of withdrawal expires before the 14-day period if you have expressly consented to the commencement of the service before the withdrawal period has expired and have confirmed your acknowledgement that you will lose your right of withdrawal upon full performance of the contract. By activating your license key and using the Service, you provide that express consent.

To exercise the right of withdrawal before using the Service, contact us at [email protected].

7. Availability and changes to the Service

We aim for high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. We reserve the right to modify, extend, or discontinue features of the Service with reasonable notice.

In the event of a discontinuation of the Service, we will provide at least 30 days' notice and refund any prepaid subscription fees for the period after discontinuation.

8. Limitation of liability

To the extent permitted by mandatory German law, our liability is limited as follows:

• We are liable without limitation for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), for injury to life, body, or health, and under mandatory statutory liability (e.g. product liability).
• For slight negligence (einfache Fahrlässigkeit), we are liable only for breaches of a material contractual obligation (Kardinalpflicht) — an obligation whose fulfilment is essential to the proper performance of the contract and on whose compliance you may regularly rely. In such cases, liability is limited to foreseeable, contract-typical damage.
• We are not liable for indirect damage, loss of profit, loss of data, or any damage arising from AI-generated outputs as described in section 3.
• We are not liable for the availability or API behaviour of third-party services (Pipedrive, HubSpot, Stripe, or your AI provider).

9. Data protection and data processing agreement

Our handling of personal data is described in our Privacy Policy. The Privacy Policy also sets out the terms of our engagement as your data processor pursuant to Art. 28 GDPR, including our obligations regarding CRM data processed through the MCP service.

You are responsible for ensuring that your use of the Service to process personal data in your CRM is lawful under applicable data protection law, including GDPR and the German Federal Data Protection Act (BDSG). You must have a valid legal basis for each processing activity and must not use the Service to process special categories of personal data (Art. 9 GDPR) unless you have implemented appropriate safeguards.

If you require a separate countersigned Data Processing Agreement (Auftragsverarbeitungsvertrag, AVV) for your own compliance documentation, contact us at [email protected].

10. Termination by us

We may suspend or terminate your access to the Service immediately if you materially breach these Terms, including but not limited to sharing your license key, using the Service for prohibited purposes, or non-payment. We will notify you of the reason unless doing so would be contrary to law or would harm another user or third party.

11. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For contracts with consumers, mandatory consumer protection provisions of the consumer’s country of residence apply in addition.

For contracts with merchants (Kaufleute), legal entities, or special-purpose entities under public law, the exclusive place of jurisdiction is the competent court at our registered address (Swisttal, Germany).

12. Online dispute resolution

The European Commission provides an online dispute resolution (ODR) platform for consumer disputes: ec.europa.eu/consumers/odr/. We are not obligated to participate in consumer arbitration proceedings and do not voluntarily do so. Our email address for this purpose: [email protected].

13. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a valid provision that most closely achieves the commercial intent of the original.

14. Changes to these Terms

We may update these Terms to reflect changes in our services, pricing, or legal requirements. We will notify active subscribers by email at least 14 days before any material change takes effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel your subscription before the effective date.