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CRM

Embark Law

Embark Law is a Swiss law firm for whom Metawork built a fully automated client mandate and billing system connecting three platforms: Pipedrive (CRM), Clockodo (time tracking), and Bexio (accounting). The system handles the entire lifecycle from new client intake to monthly invoice delivery with minimal manual intervention.

Duration 14 months
Tasks 333
Meetings 20
Looms 27
Scenarios 33

Recently touched

  • 2026-04-22 Fix Make scenario 8547876: WV bill selection, VAT formula & deduplication In Progress
  • 2026-04-21 Invoices: update from my side Done
  • 2026-04-21 Fwd: Rechnungen: Update von meiner Seite In Progress
  • 2026-04-21 Fwd: Invoices: Update from my side Open
  • 2026-04-21 Explore DocuSign integration options for handling variable agreement terms Open

What we built

The core problem: Embark Law was managing client mandates, time tracking, and invoicing across three separate tools with manual data entry at each handoff point. Every new client required setup in three systems. Monthly billing required manually pulling hours from Clockodo, building a report, creating an invoice in Bexio, and updating Pipedrive.

Metawork replaced all of that with a Make.com automation layer that connects the three systems:

New mandate → instant setup: When a deal is opened in Pipedrive, Clockodo projects and Bexio contacts are created automatically. The team can start tracking time immediately with no setup lag.

Monthly billing on autopilot: A scheduled scenario pulls all tracked hours from Clockodo, builds a structured PDF report (daily breakdown, by service category, billable vs pro bono), generates the Bexio invoice with correct line items and amounts, creates the invoice record in Pipedrive, and links everything together.

Two billing models in one system: Fixed retainers and effort-based billing (EMBARK.flex) are handled by the same automation — retainer clients get invoiced on schedule, EMBARK.flex clients only when hours are logged.

Full observability: Every automation failure generates a structured alert — a Pipedrive note on the affected deal plus a Telegram message — so issues surface immediately rather than being discovered at invoice time.

Projects

  • Bexio

    Full two-way integration between Pipedrive and Bexio (Swiss accounting software). Invoices are created, tracked, and reconciled automatically — no manual data entry between the CRM and accounting…

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  • Clockodo

    Integration between Pipedrive and Clockodo (time tracking software used by the Embark Law team). When a new client mandate is opened in Pipedrive, the corresponding Clockodo project structure is…

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  • Pipedrive Onboarding

    Initial CRM setup for Embark Law, a Swiss law firm. Pipedrive for client and deal management, with data structure and field mapping designed from the ground up to support downstream automations with…

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