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CRM

Neuwagen Online GmbH

Neuwagen Online GmbH is a German automotive platform specializing in new vehicle sales and fleet management. Metawork provides comprehensive ongoing support for their Pipedrive CRM, Make.com automation infrastructure, and custom portal integrations. The primary focus is maintaining and optimizing lead processing automation across multiple sales channels (direct inquiries, dealer desk forms, broker platforms) and ensuring accurate data flow between Pipedrive, AutoCRM, and legacy dealer systems.

Duration 34 months
Tasks 373
Meetings 25
Looms 42
Scenarios 22

Recently touched

  • 2026-05-12 New Action: "Lead vermitteln" Review
  • 2026-05-08 Stop NA for Cupra Naval Open
  • 2026-05-06 [Breaks] [P][v4.2] JSON Request - Creates Pipedrive Lead & [P][v1.3] AutoCRM+DealerDesk - On Form(Anfrage) Submit - Prepare XML + Send Email Done
  • 2026-05-02 Reviewed the request and prepared a response to the client regarding scenario errors Done
  • 2026-04-29 [Breaks] [P][v4.1] JSON Request - Creates Pipedrive Lead Done

What we built

429hours
373tasks
22Make scenarios
34 monthsduration
  1. 01

    Lead Ingestion & Routing

    Automated lead import from multiple sources (forms, DealerDesk, broker platforms); XML format conversion; lead deduplication and validation

  2. 02

    Pipedrive Sync

    Contact and company creation in Pipedrive; lead stage automation; broker brand and model attribution

  3. 03

    AutoCRM Integration

    Form submission handling; XML preparation for dealer portals; signature and email template management

  4. 04

    Data Quality

    Weekly monitoring of automation scenarios; error handling and break-fix workflows; data cleanup and validation

  5. 05

    Scenario Maintenance

    Ongoing Make.com scenario development and iteration; v2.1 lead importer updates; performance optimization

  6. 06

    Portal Customization

    Custom customer portal updates; form submission UX improvements; meeting booking logic refinement

Client feedback

The Metaworks team provided us with highly competent and satisfactory support during the transition from Salesforce to Pipedrive. From the intensive consulting and planning phase to the final implementation, we always felt well advised. “Teething problems” were resolved quickly in a relaxed yet professional manner.

Fabian Ohle

Verkaufsteam, Neuwagen Online GmbH

Projects

  • Ongoing Support

    Ongoing Support for Neuwagen Online GmbH is a continuous operation ensuring reliable lead processing automation across multiple sales channels. The team monitors 201 tickets covering lead ingestion,…

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