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CRM

Neuwagen Online GmbH

Neuwagen Online GmbH is a German automotive platform specializing in new vehicle sales and fleet management. Metawork provides comprehensive ongoing support for their Pipedrive CRM, Make.com automation infrastructure, and custom portal integrations. The primary focus is maintaining and optimizing lead processing automation across multiple sales channels (direct inquiries, dealer desk forms, broker platforms) and ensuring accurate data flow between Pipedrive, AutoCRM, and legacy dealer systems.

Tracked hours
357
Tasks
396

Tracked hours by project, as a share of the client total

Tools used

  • Pipedrive
  • Make

What we built

  1. 01

    Lead Ingestion & Routing

    Automated lead import from multiple sources (forms, DealerDesk, broker platforms); XML format conversion; lead deduplication and validation

  2. 02

    Pipedrive Sync

    Contact and company creation in Pipedrive; lead stage automation; broker brand and model attribution

  3. 03

    AutoCRM Integration

    Form submission handling; XML preparation for dealer portals; signature and email template management

  4. 04

    Data Quality

    Weekly monitoring of automation scenarios; error handling and break-fix workflows; data cleanup and validation

  5. 05

    Scenario Maintenance

    Ongoing Make.com scenario development and iteration; v2.1 lead importer updates; performance optimization

  6. 06

    Portal Customization

    Custom customer portal updates; form submission UX improvements; meeting booking logic refinement

Client feedback

The Metaworks team provided us with highly competent and satisfactory support during the transition from Salesforce to Pipedrive. From the intensive consulting and planning phase to the final implementation, we always felt well advised. “Teething problems” were resolved quickly in a relaxed yet professional manner.

Fabian Ohle

Verkaufsteam, Neuwagen Online GmbH

Projects

  • Ongoing Support

    Ongoing Support for Neuwagen Online GmbH is a continuous operation ensuring reliable lead processing automation across multiple sales channels. The team monitors 201 tickets covering lead ingestion,…

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  • General

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Recently touched

  • 2026-09-25 Pipedrive: contract follow-up automation "Nachfassung zum Vertrag" Done
  • 2026-09-24 Report/Dashboard: Lead Response Time vs Deal Win Rate (Joe request) Done
  • 2026-09-21 Neuwagen 2026 Support Done
  • 2026-08-12 Extend XML schema: add vehicle make & model to contactVehicle block Done
  • 2026-08-08 Fix "Archived lead cannot be updated" in Make lead-creation scenario (Joe request) Done