Neuwagen Online GmbH · Ongoing Support

What was built

Ongoing Support for Neuwagen Online GmbH is a continuous operation ensuring reliable lead processing automation across multiple sales channels. The team monitors 201 tickets covering lead ingestion, Pipedrive synchronization, AutoCRM portal integration, and data quality assurance.

Work includes weekly monitoring cycles of all active Make.com scenarios to detect breaks and errors early; rapid troubleshooting of lead import failures from form submissions, broker platforms, and DealerDesk integrations; and iterative improvements to scenario logic. Key projects include the v2.1 lead importer update that separates brand and model data, standardization of form submission XML formats for dealer portals, and fixes to email signature and template handling.

Data integrity is central to the work: the team manages contact archival workflows, handles lead deduplication when imports discover existing records, validates field mappings between Pipedrive and source systems, and implements refinements to meeting room booking logic. Regular communication with client stakeholders (Oleg, Nik, and others) ensures feature requirements are aligned with technical capabilities and deployment windows are coordinated smoothly.