← LeasingLama
CRM Project

LeasingLama · Ongoing Support

How Metawork built a HubSpot system for a German vehicle leasing marketplace — inquiry-to-ticket conversion, contact enrichment, PDF proposals, vendor coordination. ~679 hours delivered.

Duration 10 months
Tasks 33
Meetings 18

What was built

The maintenance stream behind the LeasingLama integration: a production system taking enquiries from several external portals every day, where a change on any one of those sources shows up as a broken scenario rather than as an announcement.

Area Description
Health monitoring Weekly checks across the lead scenarios, so a source that changed its payload is caught before the leads pile up
Break recovery Failed runs reprocessed and the underlying cause fixed, rather than the queue being cleared
Data quality Pipeline assignments, missing owners and malformed contact data corrected as they surface
Configuration updates Pipelines, sources and routing rules adjusted as vendors and portals change

Tech stack

Technology Role
HubSpot Deals, tickets, pipelines
Make.com The lead scenarios under maintenance

Project stats: ~42h of ongoing support.

Recently touched

  • 2026-09-10 Fwd: Trestle. Done
  • 2026-08-03 meta tag Done
  • 2026-06-19 Recreate the deleted 60-day auto-archiving filter. Done
  • 2026-05-27 Fwd: Trestle Done
  • 2026-05-11 Regular automation for non-loan leads coming thru pipedrive form Done

Other projects in this case study

  • NBS Support 2025

    The 2025 rebuild of the NBS lead layer, run as a handover rather than a delivery: every source scenario rewritten as v2, and the client's own automation specialist taken through it until the system…

    What we built

    • v2 lead scenarios
    • Alerting
    • Parallel deployment
    • Break handling
    • Training
    Read case study

  • NBS Support

    NBS is the arm of the LeasingLama group that handles leasing enquiries for the Emil Frey brands and their partner portals. Every channel arrives in a different shape, by email or by form, and each…

    What we built

    • Source pipelines
    • Lead parsing
    • Vehicle data
    • Documents
    • Owner routing
    • Data load
    Read case study

  • HubSpot Support

    Area Description ------------------- Ticket integration Multi-source inquiry ingestion from web forms, email forwarding and lead platforms (Leasingarkt, Emil Frey, GoLeasy) Company & contact…

    What we built

    • Ticket integration
    • Company & contact resolution
    • Ticket enrichment
    • PDF generation
    • Vendor coordination
    • Email management
    Read case study