← Tim von Loh (TVL)
CRM Project

Tim von Loh (TVL) · Support 2025

How Metawork built the complete digital infrastructure for a German vehicle leasing company — CRM automation, customer-facing portal, offer and pricing system, and Stripe payment automation. ~2,500 hours delivered.

Duration 20 months
Tasks 354
Meetings 49

What was built

Support 2025 covers TVL's ongoing automation operations and feature development from 2025 onward. Work falls into three categories: break recovery on production scenarios (JotForm/Stripe/Cartransport webhooks, subscription lifecycle edge cases), new feature development, and weekly scenario monitoring.

Major features built during support: a Wartung & Verschleiß (W&V) subscription product with its own Stripe and Pipedrive flows, XRechnung e-invoicing for B2B deals, 9drive and Mobility-Ads lead import automation with Laufzeit field mapping, an Auslieferung (vehicle delivery) workflow action in Pipedrive triggering Cartransport, custom Stripe reports for accounting, Abo cancellation process automation, a Suchstart activity creation scenario with 1-year-before-Vertragsende due date logic, and a full migration of Make scenarios to Pipedrive API v2. DNS and domain work included activating multiple subdomains (ei, kkm, portal.timvonloh.de) and a full website domain transfer. Support runs on a monthly retainer structure with weekly monitoring sessions.

Project stats: 425 tasks, 43 client meetings, ~224h

Recently touched

  • 2026-06-10 Stripe "Create Checkout on Deal" fails — WVP/RP product-code filter logic broken (inherited) Frozen
  • 2026-05-04 AW: Wartung & Verschleiss Abos - Generate Contract PDF Done
  • 2026-04-29 Fixes and Update to W&V Subscription + trial with subscription from Stripe Checkout Done
  • 2026-04-29 Implement solution for Add optional trial period to subscriptions as a Stripe Checkout Done
  • 2026-04-23 Gea Bazdar / Nikolai Sokolov - Work Session Done

Other projects in this case study

  • Webportal

    WordPress-based customer portal for Tim von Loh — intended as a dedicated product site separate from the Wix marketing website. Built with Gutenberg blocks and ACF. Currently frozen/paused.

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  • Marketing Website

    The Marketing Website project built and continuously evolved Tim von Loh's customer-facing web presence on Wix. The core deliverable is a vehicle catalog with dynamic filtering — powered by Typesense…

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  • Offer Page

    Custom offer configurator built into the TVL website. Allows customers to browse and configure leasing packages — selecting package groups, options, and payment type — with dynamic pricing and direct…

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  • Pipedrive Setup

    The Pipedrive Setup project established TVL's complete CRM and automation infrastructure. The CRM layer includes Pipedrive configuration with custom fields, pipelines, workflow automations, and…

    Read case study