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CRM

OSI Global

OSI is a B2B enterprise company providing supply chain management, order processing, and sales operations solutions. Metawork designed and built a comprehensive lead enrichment and order processing system that connects HubSpot CRM to multiple data sources (Zerobounce, Apollo, Sales Navigator, landing pages) and custom inventory systems. The platform automates the complete lifecycle from inbound lead capture through enrichment, qualification, opportunity creation, and order processing with dynamic pricing and cost calculation.

Duration 15 months
Tasks 521
Meetings 80
Scenarios 69

Recently touched

  • 2026-08-19 Post-Scope Work — out-of-budget extras (beyond the signed/budgeted scope) Done
  • 2026-08-18 Appgate RFQ landing page — MetaForm form + HubSpot wiring Done
  • 2026-08-12 HubSpot Connector: Resolve Aggregate CRM Query (query_crm_data) Permission Error Done
  • 2026-08-10 Unblock Semrush Site Audit crawler on osiglobal.com Done
  • 2026-08-08 HubSpot Scope Question for Aggregate CRM Queries (query_crm_data) Done

What we built

912hours
521tasks
69Make scenarios
15 monthsduration
  1. 01

    Lead Enrichment Pipeline

    Contact and company enrichment via Zerobounce (email validation), Apollo (company data), Sales Navigator (intent signals)

  2. 02

    Contact Lifecycle

    Contact disqualification logic; automatic lead creation from enriched companies; intent-based workflow routing

  3. 03

    Company Intelligence

    Company enrichment with recommended contact discovery; Last Enriched tracking; deduplication and validation

  4. 04

    Order Processing

    Purchase order parsing; landing cost calculation; inventory/chassis lookup; recurring shipment handling

  5. 05

    Lead Gen Landing Pages

    Custom landing page development; contact form to lead creation workflows; form submission analytics

  6. 06

    Pricing & Costing

    Dynamic pricing rules; drop-ship order filtering; vendor account mapping; line item cost calculation

  7. 07

    Alerts & Monitoring

    Scenario health monitoring; contact enrichment alerts; order processing break notifications; system observability

Projects

  • Website Refresh

    We ripped out OSI Global's legacy WordPress installation and replaced it with a lightning-fast static site. To hit strict performance targets, we scaffolded the core project in Astro and built…

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  • Sales Automation

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  • HubSpot Optimization

    OSI's HubSpot Optimization project is a large-scale initiative delivering a complete lead enrichment and order processing platform. The system combines multiple data sources (Apollo, Zerobounce,…

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  • Brain MCP

    ✅ Scaffold + tools ported from creatio-brain-mcp ✅ Make.com / Google Drive / Google Mail tools dropped (OSI is MS + HubSpot only, commit e6c9dbe) ✅ v1 plan locked — see specs/v1-plan.md ⏳ Tool…

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  • Service System

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  • Pricing agent

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